Lumen Labs · Kickstarter · Hardware
Lumen One: Circadian Desk Lamp
Delivered 39 days late. 68% of backer comments are positive.
How this is scored. Payment never affects it.What drives this score.
Delivery
91Delivered 39 days late.
Communication
8213 updates with no long gaps.
Product quality
796 backer reviews averaging 4.5 of 5.
Backer sentiment
61Based only on comments since delivery. Earlier frustration no longer counts.
Backer sentiment, as it happened.
Every campaign has hard months. The line shows how backers felt, and whether the creator steadied it.
Through Jun 30, 2025. 100 is fully positive, 50 is neutral. Red zones mark sharp drops.
Promise versus reality.
Backers funded this on Kickstarter. Here is what was promised and what happened.
How they communicated.
Every update posted to backers, and every long silence between them.
13 updates · 0 silences over 60 days
- Feb 7, 2025Tooling update
Injection mold tooling complete and first shots approved.
- Jan 15, 2025Engineering sample review
Second round of samples tested; minor tolerance fixes requested from the factory.
- Dec 20, 2024Pledge manager now open
Backers can confirm rewards, add-ons and shipping addresses.
- Nov 17, 2024Post-delivery support
How to claim replacements for missing or damaged parts.
- Oct 24, 2024Shipping wave 2
Remaining regions shipping; support queue status.
- Oct 1, 2024Shipping wave 1
First wave of rewards shipped; tracking emails going out.
- Aug 30, 2024Freight and logistics
Containers booked to regional fulfillment hubs.
- Aug 3, 2024Mass production started
Line is running; daily output figures shared with backers.
- Jul 1, 2024Quality control results
Pre-production QC batch passed with a small rework list.
- Jun 2, 2024Production timeline revised
Component shortages push the schedule; revised dates shared.
What backers are saying.
Short excerpts from public comments, each linked to its source. Usernames are never stored or shown.
40 excerpts · usernames are never stored or shown
“Refund for my cancelled add-on processed in two days. Quick and painless.”
“Shipping to Australia was fast and customs fees were prepaid as promised.”
“Exactly what was shown in the campaign video, maybe even a bit nicer in person.”
“Paid for expedited shipping and it still took ten weeks to arrive.”
Reply from Lumen Labs · May 24, 2025Thanks for flagging this. Please email support with your order number and we will prioritise a replacement or refund within 5 business days.“Pledge manager was easy and the add-ons shipped together with the main reward. Well organised.”
“Arrived today and the build quality is honestly better than I expected. Packaging was thoughtful too.”
“Pledge manager opens next week according to the creator. Will update address then.”
“They are selling units on their website while backers are still waiting. Not acceptable.”
Reply from Lumen Labs · Apr 2, 2025Thanks for flagging this. Please email support with your order number and we will prioritise a replacement or refund within 5 business days.“Is there a way to change my shipping address after the survey closed?”
“Finish is flawless and the instructions were clear. My partner wants one too now.”
Proof of delivery.
Verified shipments cover 98% of backers.
- Deluxe / Collector1,238 units
Fulfillment partner manifest matched against backer count.
Dec 10, 2024Verified - Standard3,301 units
Fulfillment partner manifest matched against backer count.
Nov 30, 2024Verified - Early Bird3,713 units
Fulfillment partner manifest matched against backer count.
Nov 20, 2024Verified
Backer reviews.
- Worth the waitReceived reward
Arrived well packaged and matches the campaign exactly. Creator kept us informed the whole way.
Verified backer · Feb 5, 2025 - SolidReceived reward
Does what it promised. A couple of minor finish issues but nothing that bothers me.
Verified backer · Jan 27, 2025 - Great product, small delayReceived reward
Shipped about a month late but quality is excellent and support was responsive.
Verified backer · Jan 18, 2025 - Best crowdfunding experience I have hadReceived reward
Clear updates, on-time shipping and a product that feels premium.
Verified backer · Jan 9, 2025 - Worth the waitReceived reward
Arrived well packaged and matches the campaign exactly. Creator kept us informed the whole way.
Verified backer · Dec 31, 2024 - SolidReceived reward
Does what it promised. A couple of minor finish issues but nothing that bothers me.
Verified backer · Dec 22, 2024