Lumen Labs · Indiegogo · Hardware
Halo Ambient Light Bar
161 days late and not yet delivered. Verified shipments cover 15% of backers. 2 gaps of 60+ days between updates.
How this is scored. Payment never affects it.What drives this score.
Delivery
29161 days late and not yet delivered.
Communication
339 updates, with 2 gaps of 60+ days.
Product quality
After deliveryProduct quality counts once rewards have been delivered.
Backer sentiment
3053% negative and 28% positive across 40 comments, with recent comments counted most.
Backer sentiment, as it happened.
Every campaign has hard months. The line shows how backers felt, and whether the creator steadied it.
Through Nov 2, 2026. 100 is fully positive, 50 is neutral. Red zones mark sharp drops.
Promise versus reality.
Backers funded this on Indiegogo. Here is what was promised and what happened.
How they communicated.
Every update posted to backers, and every long silence between them.
9 updates · 2 silences over 60 days
- Oct 20, 2026Shipping wave 2
Remaining regions shipping; support queue status.
- Aug 28, 2026Shipping wave 1
First wave of rewards shipped; tracking emails going out.
- Jul 31, 2026Freight and logistics
Containers booked to regional fulfillment hubs.
- Jun 8, 2026Mass production started
Line is running; daily output figures shared with backers.
- 70 days without an update after Mar 30, 2026
- Mar 30, 2026Quality control results
Pre-production QC batch passed with a small rework list.
- Feb 16, 2026Production timeline revised
Component shortages push the schedule; revised dates shared.
- Jan 11, 2026Tooling update
Injection mold tooling complete and first shots approved.
- 66 days without an update after Nov 6, 2025
- Nov 6, 2025Engineering sample review
Second round of samples tested; minor tolerance fixes requested from the factory.
What backers are saying.
Short excerpts from public comments, each linked to its source. Usernames are never stored or shown.
40 excerpts · usernames are never stored or shown
“Paid for expedited shipping and it still took ten weeks to arrive.”
Reply from Lumen Labs · Nov 12, 2026Thanks for flagging this. Please email support with your order number and we will prioritise a replacement or refund within 5 business days.“Still waiting for a refund on a reward that was cancelled by the creator.”
Reply from Lumen Labs · Oct 31, 2026Thanks for flagging this. Please email support with your order number and we will prioritise a replacement or refund within 5 business days.“Still waiting for a refund on a reward that was cancelled by the creator.”
Reply from Lumen Labs · Oct 21, 2026Thanks for flagging this. Please email support with your order number and we will prioritise a replacement or refund within 5 business days.“Shipping fee was raised after funding with almost no explanation.”
“The creator went silent after the factory issue. No roadmap, no answers.”
“They are selling units on their website while backers are still waiting. Not acceptable.”
“Received the wrong colour and the exchange process has been a nightmare.”
“Still waiting on my tier but the latest update says shipping starts next month.”
“No update in over two months. Is anyone from the team still reading these comments?”
“Comments section is full of people with the same defect. Feels like a QC failure.”
Proof of delivery.
Verified shipments cover 15% of backers.
- Deluxe / Collector70 units
Partial shipment confirmed via carrier manifests.
Oct 20, 2026Verified - Standard186 units
Partial shipment confirmed via carrier manifests.
Oct 10, 2026Verified - Early Bird209 units
Partial shipment confirmed via carrier manifests.
Sep 30, 2026Verified